Q: What should I do if I never receive my product?
A: Regarding any shipping issues, we encourage you to talk to Amazon customer support first. All FBA (Fulfillment by Amazon) orders are picked, repackaged, and shipped by Amazon, usually they are helpful to solve your problems timely.
Q: What should I do if I receive a wrong product but not the one I purchase?
A: If it is a LENTION product, feel free to keep it if you like that, if so we would process a partial refund on your purchase. If the item doesn't meet your need, we would send you the correct product asap. Sometimes Amazon may pick a wrong item from other brand sellers, in this situation, please contact Amazon customer support for the reimbursement directly.
Q: Purchased a wrong product, what should I do?
A: If you would like to keep the item, please feel free to do so. If you would like a refund, the fastest way is to refund through Amazon.
Q: What should I do if my item doesn't work upon arrival?
A: Please check the compatibility first, if your devices are not compatible, we encourage you to refund through Amazon directly. If the product comes defective, we will either issue a new replacement or a full refund to help you out.
Q: How do I get a replacement during the warranty period?
A: Please fill and submit the "Customer Support Form" above first. If you are in urgent need of a replacement, the fastest way is to place a new order on Amazon and offer us the new order number, we will fully refund your new order once it is complete.
Q: If my item stops working after using for a period of time, what should I do?
A: All of the LENTION products are backed by a one-year warranty. If you would like a replacement or a full refund, please contact us through “Customer Support Form” and we will get back to you within 24hrs.
Q: If there are bubbles after applying the screen protector, what should I do?
A: We encourage you to watch the installation guide video posted on our YouTube channel " Worldwide LENTION" before installing the screen protector, if the item fails afterward, please contact us to honor the warranty.
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